Terms and Conditions

Welcome to VIVAZ. These Terms and Conditions ("Terms", "Terms and Conditions") govern your access to and use of the VIVAZ website, including the purchase of products available through our online store.

By accessing or using our website, placing an order, creating an account, or purchasing any product from us, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use our website or services.

1. About VIVAZ

VIVAZ is an online retail store offering products including shawls, Kani shawls, Pashmina shawls, Heavy Zari shawls, embroidered shawls, jackets, and gifting products.

The products, services, prices, and information displayed on our website are subject to change without prior notice.

2. Eligibility

By using this website, you confirm that:

You are legally capable of entering into a binding agreement under applicable law.
The information you provide to us is accurate and complete.
You will use our website only for lawful purposes.
You will not use our website in a way that may damage, disrupt, or interfere with its operation.

If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, colors, sizes, and other information displayed on our website are accurate.

However, slight variations may occur due to:

Differences in screen or device displays
Lighting and photography conditions
The nature of handmade or handcrafted products
Natural variations in materials, embroidery, colors, patterns, or textures

Such variations may not necessarily constitute a defect.

We reserve the right to correct errors, inaccuracies, or omissions in product information at any time without prior notice.

4. Product Availability

All products displayed on our website are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until checkout is completed.

If a product becomes unavailable after you place an order, we may contact you regarding the order and, where appropriate, offer a replacement, refund, or other suitable resolution.

5. Prices

All product prices displayed on our website are subject to change without prior notice.

We make reasonable efforts to ensure that pricing information is accurate. However, in the event of an obvious pricing or technical error, we reserve the right to correct the error.

Applicable taxes, shipping charges, or other applicable fees may be added to the order total where applicable and will be displayed during the purchase process.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation or acknowledgment. This does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse, cancel, or limit any order for reasons including:

Product availability
Pricing or listing errors
Suspected fraudulent or unauthorized activity
Incorrect customer information
Shipping or delivery limitations
Other legitimate business or legal reasons

If we cancel an order after payment has been received, we will arrange an appropriate refund of the amount paid for the cancelled order, subject to applicable payment processing procedures.

7. Payment

You agree to provide accurate and complete payment and billing information when placing an order.

Payments are processed through the payment methods made available on our website.

We reserve the right to verify payment information and take reasonable steps to prevent fraudulent or unauthorized transactions.

An order may not be processed until the applicable payment has been successfully authorized or received.

8. Shipping and Delivery

We will make reasonable efforts to process and dispatch orders within the estimated timeframes communicated on our website.

Delivery times may vary depending on the delivery location, availability of products, shipping provider, public holidays, weather conditions, logistical issues, or circumstances beyond our reasonable control.

Once an order has been handed over to the applicable delivery partner, delays caused by the delivery provider may be outside our direct control.

Customers are responsible for providing accurate shipping information. VIVAZ will not be responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

9. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are subject to our applicable Return and Refund Policy.

Before purchasing, customers are encouraged to review the applicable policy for information regarding eligibility, timelines, conditions, and procedures.

Products may be required to be returned in their original condition, with original packaging, tags, and other applicable materials.

Certain products may not be eligible for return or exchange where permitted by applicable law and our stated return policy.

10. Cancellation of Orders

Order cancellation requests may be accepted only where the order has not already been processed or dispatched.

If an order has already been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.

We reserve the right to determine whether a cancellation request can be accepted based on the status of the order.

11. Customer Accounts

Certain features of our website may allow you to create or maintain a customer account.

You are responsible for:

Providing accurate information
Maintaining the confidentiality of your login details
Keeping your account information up to date
Notifying us of unauthorized use of your account

You are responsible for activities conducted through your account where such activities result from your failure to maintain the security of your account credentials.