Shipping Policy

At VIVAZ, we are committed to providing a smooth and reliable delivery experience for every order. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

By placing an order with VIVAZ, you acknowledge and agree to the terms of this Shipping Policy.

1. Order Processing

Orders are generally processed within 5–8 business days after successful payment confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing times may take longer during:

Sales and promotional periods
Festive seasons
New product launches
High-volume order periods
Circumstances beyond our reasonable control

We will make reasonable efforts to process your order as quickly as possible.

2. Shipping and Delivery Time

Once your order has been dispatched, the estimated delivery time may vary depending on the delivery location and shipping service selected.

As a general guideline:

Domestic orders within India: approximately 3–7 business days after dispatch
Remote or difficult-to-reach locations: delivery may take additional time
International orders: delivery times vary depending on the destination country, customs procedures, and shipping service

Delivery estimates are approximate and are not guaranteed delivery dates.

3. Shipping Charges

Applicable shipping charges will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on factors such as:

Delivery location
Order size or weight
Shipping method
Destination country
Applicable promotional offers

Any applicable shipping charges will be communicated before the order is confirmed.

4. Order Tracking

Once your order has been dispatched, we may provide tracking information where tracking is available.

You can use the tracking information provided to monitor the status of your shipment.

Please allow some time for tracking information to become active after the order has been dispatched.

5. Delivery Address

Customers are responsible for providing complete and accurate delivery information at the time of placing an order.

Please carefully check your:

Full name
Address
City
State/Province
Postal/ZIP code
Phone number

VIVAZ will not be responsible for delivery delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

If you notice an incorrect address after placing an order, please contact us as soon as possible. We will make reasonable efforts to update the address if the order has not yet been dispatched.

6. Delivery Attempts

Our delivery partners may make one or more attempts to deliver your order.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, the phone number cannot be reached, or for another reason attributable to the customer, the shipment may be returned to the sender.

Any additional shipping or re-delivery charges arising from such circumstances may be the responsibility of the customer, where applicable.

7. Delays in Delivery

Although we make reasonable efforts to meet estimated delivery times, delays may occur due to circumstances outside our reasonable control, including:

Weather conditions
Natural disasters
Public holidays
Transportation disruptions
Strikes or labor disruptions
Government restrictions
Customs clearance
Remote delivery locations
High shipping volumes
Incorrect or incomplete delivery information
Other unforeseen circumstances

VIVAZ cannot guarantee a specific delivery date and shall not be responsible for delays caused by circumstances beyond our reasonable control.

8. Customs and Import Duties

For international orders, the destination country's customs authorities may impose duties, taxes, or other charges.

VIVAZ does not control these charges and cannot guarantee whether or when they will be applied.

Any applicable customs duties, import taxes, or related charges are the responsibility of the customer unless expressly stated otherwise at the time of purchase.

Delays caused by customs clearance are outside our control.

9. Lost or Missing Shipments

If your order appears to be delayed or lost in transit, please contact us with your order number and tracking details.

We may coordinate with the applicable delivery partner to investigate the shipment.

Where a shipment is officially confirmed as lost, VIVAZ may determine an appropriate resolution, which may include a replacement or refund, subject to the circumstances and applicable law.