At VIVAZ ("Vivaz", "we", "our", or "us"), we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit or make a purchase from our website:
https://vivaz-9775.myshopify.com/
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, create an account, subscribe to our emails, contact us, or place an order, we may collect certain information, including:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Account information
- Order and purchase details
- Information you provide when contacting us
- Information provided when subscribing to promotional communications
We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device information, pages visited, and information about how you interact with our website.
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfill your orders
- Process payments
- Arrange shipping and delivery
- Provide order confirmations and updates
- Respond to customer inquiries
- Manage customer accounts
- Improve our products, services, and website
- Understand customer preferences and website usage
- Detect and prevent fraud or unauthorized activity
- Send promotional communications where permitted
- Comply with applicable laws and legal requirements
3. Payment Information
When you make a purchase, payment information may be processed through the payment methods available on our website.
We take reasonable measures to protect payment-related information. We do not intentionally retain complete payment card details unless required and permitted for legitimate business or legal purposes.
4. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may be used to:
- Remember your preferences
- Keep items in your shopping cart
- Improve website functionality
- Understand website traffic and usage
- Improve our products and services
- Provide relevant promotional communications
You may manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.
5. Sharing of Personal Information
We do not sell or rent your personal information to third parties.
We may share information when reasonably necessary to operate our business and provide services to you, including with:
- Payment service providers
- Shipping and delivery partners
- Website and technology service providers
- Customer support providers
- Analytics and marketing service providers
- Professional advisers
- Government authorities or law-enforcement agencies when legally required
We only share information when reasonably necessary for legitimate business, legal, security, or service-related purposes.
6. Order and Delivery Information
When you place an order, we may use your name, phone number, email address, billing details, and shipping address to process and deliver your order.
Necessary information may be provided to delivery and logistics partners for successful delivery of your purchases.
7. Customer Accounts
If you create an account on our website, we may collect and use the information necessary to manage your account and provide our services.
You are responsible for keeping your account login information confidential and should contact us if you believe your account has been accessed without authorization.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact VIVAZ through the contact information available on our website.
Email: info@vivaz.in
Contact no: +91 7719779937